The workshop provides a comprehensive description of the SAP End-to-End (E2E) Standards for Solution Operations and Methodology : E2E Root Cause Analysis, E2E Change Control Management and E2E Business Process Integration and Automation.

• Skills, Processes and Tools in the SAP E2E Standards for Solution Operations
• SAP Solution Manager as an E2E application platform and collaboration hub to SAP for :

SAP E2E Root Cause Analysis:

• Overview on Solution Manager Diagnostics and the E2E Root Cause capabilities
• SAP EarlyWatch Alert

SAP E2E Change Control Management :

• Overview on the SAP E2E Change Control tools
• Overview on Change Request Management
• One Transport Order/ Enhanced Change Transport System
• Maintenance Optimizer

SAP E2E Business Process Integration and Automation:

• Overview on Business Process Monitoring
• Data Volume Management

Target Audience:
Service and support managers, executive-level employees working in IT management and responsible for implementing and operating SAP solutions, project and team leads in IT service and support organizations.

Workshop Fees:
SGD $500 Fees are inclusive of the Singapore Goods and Services Tax, and include all presentation handouts, refreshments and one lunch on April 9, 2008. All other expenses such astravel and accommodation are to be borne by the attendee.

Early Bird Registration:
Register by March 5, 2008 to enjoy a 15% discount on the workshop fee.

Group Discounts:
Companies registering 3 or more participants enjoy an additional 5% fee discount for each attendee