Analyze Service Request by Reason and Priority with SAP CRM Analytics Rapid-Deployment Solution: Product Demo

SAP CRM Analytics rapid-deployment solution can help your service executives to quickly identify patterns at product and service organizations. This information can help them to improve product quality and provide appropriate training to address demand.

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    • Analyze service requests by reason and priority. Paul wants to analyze service requests to quickly identify patterns at product and service organizations, and help ensure coverage.
    • This information can help the product organization improve product quality and provide appropriate training for the service organization to address demand.
    • SAP CRM offers a tightly integrated dashboard for problems, requests for change, and service-request monitoring.
    • The service-request dashboard contains an up-to-date view of service requests by priority, reason, subject, and duration.
    • And, it shows the top-five service requests by multiple dimensions like product, installed base, objects, and service organization.
    • This dashboard shows a detailed view of service requests according to priority. The "reason" chart shows the reasons for service requests grouped together by category.
    • Paul wants to know if the service request ratio is higher for a particular product group. The analysis shows that the "notebooks" product group has the highest number of service requests.
    • He sees that the average work duration and average total duration in hours for notebooks is high. The average work duration and average total duration in hours for printers is high as well.
    • This chart shows Paul the number of service requests that are completed or still open, and how many have a priority rating of very high, high, medium, and low.
    • In the dashboard, he can drill down to see the status of a particular service request. And, he can go to a service request that is in process and assign it to a service rep.
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  • video Analyze Service Request by Reason and Priority with SAP CRM Analytics Rapid-Deployment Solution: Product Demo

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