The most critical factor affecting the long term business results from your SAP solution is the ability of your end-users to effectively execute. The SAP User Experience Management by Knoa (SAP UEM) application is a revolutionary tool that enables you to measure the precise experience being received, and the performance being achieved, by your entire end-user community.

Knoa measures your end user's actual experience with your SAP solution:

• The round-trip response times for all key functions and navigation
• All errors presented to users from any layer in the ecosystem
• The performance actually achieved by your end-users
• All errors created by end-users
• All usage patterns: who, what, when, where and how SAP products are being used

Your SAP UEM metrics give you the 100% accurate information you need to make key decisions in business critical areas.

Lines of Business

• Pinpoint and analyze user adoption issues
• Identify and proactively remediate end-user efficiency and process errors
• Minimise business disruption (and lost employee productivity) from app issues
• Faster effective use after roll-out and upgrades
• Correlate business outcomes with efficient, effective application usage

User Training and Education

• Identify precisely where users need additional training or performance support
• Decrease the time needed to obtain accurate user performance data
• Allocate training resources based on areas of need
• Provide data from which to calculate training ROI

IT/Application Support

• Fast identification of performance issues
• Global performance profiling
• Automated discovery of performance problems
• Isolate user impact on performance
• Prioritise efforts for highest impact
• Correlate back-end performance data to understand business impact

Help Desk/Support

• Reduce the average time spent with each user
• Improve coverage of the support staff
• Minimise end-user interrogation
• Accelerate time to resolution
• Proactively resolve issues
• Eliminate costly on-site visits
• No more non-reproducible problems

For more information about the SAP User Experience Management by Knoa (SAP UEM) application, contact your Education Partner (EP).