Voor meer details, raadpleeg ook de volgende informatiebronnen over SAP Customer Relationship Management (SAP CRM):

Overview

• "SAP Customer Relationship Management" (PDF, 950 KB)

CRM Solution Briefs

• "SAP CRM -- SAP Business Communications Management" (PDF, 1.2MB)
• "SAP CRM -- Marketing" (PDF, 168 KB)
• "SAP CRM -- Interaction Center" (PDF, 85 KB)
• "SAP CRM -- Field Service" (PDF, 76 KB)

CRM Solution Briefs per branche

• "SAP Asset Finance and Leasing -- SAP CRM" (PDF, 221 KB)
• "SAP for Automotive -- SAP CRM" (PDF, 94 KB)
• "SAP for Media -- SAP CRM" (PDF, 80 KB)
• "SAP for Public Sector -- SAP CRM" (PDF, 160 KB)
• "SAP for Consumer Products -- SAP CRM" (PDF, 176 KB)
• "SAP for Telecommunications -- SAP CRM" (PDF, 90 KB)
• "SAP for Banking -- SAP CRM" (PDF, 178 KB)
• "SAP for Insurance -- SAP CRM" (PDF, 66 KB)
• "SAP for Oil & Gas -- SAP CRM" (PDF, 78 KB)
• "SAP for Chemicals -- SAP CRM" (PDF, 88 KB)
• "SAP for Retail -- SAP CRM" (PDF, 113 KB)
• "SAP for Utilities -- SAP CRM" (PDF, 75 KB) -- vereist registratie --

CRM White Papers

• "SAP for Consumer Products -- SAP Trade Promotion Management" (PDF, 280 KB)
• "Analytical Customer Relationship Management" (PDF, 1.2 MB)
• "Success Story Sanoma SAP Business Communications Management" (PDF, 1.9 MB)