The Power of Online Convergent Charging Learn how to dramatically reduce operating costs – while improving customer service, advancing business processes, and reducing revenue leakage. Learn how SAP for Telecommunications solutions can help (PDF). Log-in required.

SAP for Telecommunications delivers powerful solutions on the SAP technology platform. With these solutions, you can run your telecom business more effectively and profitably – now and in the future.

With SAP for Telecommunications solutions, you can perform the following business processes:

• Convergent charging – Become more agile and customer friendly while reducing operating costs and revenue leakage by consolidating your pricing, rating, and settlement functions onto a single platform.
• Billing, invoicing, and presentment – Optimize billing and invoicing processes with support for actions such as convergent billing and Web-based self-services, which can improve customer satisfaction.
• Billing and customer financial management – Manage customer financial data, handle disputes, and optimize customer interactions, improving satisfaction among billing and customer service staff and your customers. With SAP for Telecommunications, you can automate key customer financial processes, resulting in better customer service and improved cash flow.
• Network life-cycle management – Improve collaboration inside the company and among partners, so you can streamline processes and cut costs.
• Marketing analytics and product management – Reduce customer churn and win new business by offering the right products and services.
• Sales and service fulfillment – Support sales and service fulfillment throughout the order life cycle, from initial customer contact and negotiation to order capture and the start of the billing process.
• Dealer management – Manage your dealer-related processes from end to end, allowing dealers to sell more effectively and increasing the profitability of your indirect sales channels.
• Customer service – Differentiate yourself through customer service processes that allow you to improve your ability to manage service and contracts as well as solve problems.
• Enterprise management and support – Handle all core enterprise activities in analytics, financials, human capital management, corporate services, and operations support

Business Processes in Detail

SAP solutions and applications support the business processes of the telecommunications industry. Learn more about these business processes.