ENHANCING CUSTOMER VALUE Looking for more creative ways to establish long-term customer relationships that are profitable and predictable? For insights, read: "Customer Value Enhancement" (Frost & Sullivan white paper, PDF)

The market-leading SAP for Telecommunications solution portfolio supports end-to-end enterprise business processes for wireline, wireless, cable, broadband, satellite, and multiservice operators. With 81% of the top 500 telecommunications service providers as customers and with proven success, SAP provides a compelling solution for your business.

With world-class software from SAP, you can quickly adapt to market demands and embrace new business models in a fast-changing, convergent landscape:

• Quick roll-out of new services and bundles with convergent charging
• A single invoice for all products and services with billing, invoicing, and presentment
• Streamlined billing-to-collections process with billing and customer financial management
• Customer demands fulfillment by constructing and maintaining next-generation networks with network life-cycle management
• Optimal offers based on customer needs with marketing analytics and product management
• Effective management of customer service and customer interaction with sales and service fulfillment
• Optimal dealer channel opportunities with dealer management
• Improved service, contract, and problem management with customer service
• Core enterprise activities management in analytics, financials, human capital management, corporate services, and operations support with enterprise management and support

For a complete view of SAP software functionality, see SAP Business Maps for telecommunications.

Leading Communications Companies Transform Business with SAP Solutions

Discover how businesses like yours are gaining a competitive edge with SAP solutions:

	Vodafone Egypt Gains Competitive Insight This mobile telecommunications division of Vodafone improved information integrity and gained competitive insight into customer behavior using SAP BusinessObjects software. Get the details (PDF).
	Dial into SFR's Success with SAP BusinessObjects Solutions Mobile phone operator SFR has a comprehensive view of operational and business data, ad hoc reporting, advanced analysis, and reduced time to delivery of more than 800 reports for 5,000 users through the use of a fully Web-based environment. Find out how (PDF).
Read about more business transformations with SAP solutions.

Learn More

"Attract & Retain Profitable Customers in the Communications Industry" (demo) Log-in required

"Online Convergent Charging: Software Solutions for a Multiservice World" (PDF) Log-in required

"Maximizing Revenue and Retention: Using Customer Insight to Drive Real-Time Execution" (PDF) Log-in required