SAP SERVICES
BUSINESS PROCESS OUTSOURCING: BROCHURES & WHITE PAPERS
For details about the benefits and capabilities of SAP-enabled BPO services, check out the following information:
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"Business Process Outsourcing: Understanding the Critical Role of IT"
Read this Economist Intelligence Unit report to analyze the forces shaping the surge in BPO. The report highlights a number of critical business issues in which the IT component is relevant and yet too often misunderstood. (Economist Intelligence Unit, 2007)
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Thought Leadership
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"Improving BPO Service Deliver Through Collaboration"
Discover how the value of business process outsourcing (BPO) can be increased and made more sustainable by collaboration of the involved parties. Eight examples show how BPO customers and providers can benefit from the dedicated services and collaboration offered by SAP in the context of its BPO strategy.
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General Brochures
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"Improving HR Through Business Process Outsourcing"
Find out how IDC's program director for HR and talent management services, Lisa Rowan, answers five key questions about the current state of HR business process outsourcing (BPO). Bottom line: the role of underlying technology continues to be a factor in the success or failure of BPO projects. (IDC, 2009)
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White Papers
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"Improving Quality in Business Process Outsourcing"
See how BPO providers are improving the quality of their customers' processes by leveraging proven process-change methodologies, people skills, and technology. This paper explores the impact of technology and how it can support innovation – now perceived by customers as one of the biggest advantages of outsourcing.
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SAP InSight
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"Mitigating Transformational Risk in Business Process Outsourcing"
Discover the risks involved in business process outsourcing (BPO) and how to minimize them – by taking a joint approach to process and technology design, using an integrated and portable software platform, and leveraging the transformational and operational skills of BPO providers.
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SAP InSight
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"Shared Services for General and Administrative Functions"
Which is better for your company's G&A functions: internal shared services or BPO? Both scenarios have pros and cons in terms cost reduction, quality improvement, and risk management. Explore the considerations involved, as well as how to design processes and technology to harness the full potential ofshared services.
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White Papers
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"Succeeding with New Procurement Strategies"
Get the results of a 2009 SAP survey in which over 200 procurement executives reveal what procurement strategies are working for their organizations in today's challenging economy and what they envision for the future of procurement. Results are analyzed by industry and company size.
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General Brochures
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"Success in the New Economic Reality"
Discover what your best-run business needs to do to become a "clear enterprise." Learn about the importance of seeing clearly, thinking clearly, and acting clearly. Find out how SAP software and services can help your clear enterprise thrive regardless of the economic climate at any particular time.
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General Brochures
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"Sustainable Business Process Outsourcing"
Consider why businesses deciding on a business process outsourcing (BPO) solution are turning to SAP, which supports providers that deliver BPO-specific process solutions. These solutions help you minimize outsourcing risks, generate sustainable business value, improve quality, and reducing costs.
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Solution Briefs
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"The Impact of Technology on Cost in Business Process Outsourcing Part 2: Five Keys to Unlock The Potential of Technology in Business Process Outsourcing"
Unlock the potential of your buiness process outsourcing (BPO) engagement by learning how the five key requirements of a BPO IT solution – functionality, integration, configurability, scalability, and viability – translate into specific cost advantages.
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White Papers
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