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Business Process Outsourcing: Customer References

SAP supports BPO providers by setting up services that can generate sustainable business benefits – reduced costs, fewer risks, and improved process quality.

In the customer success stories below, you can read how BPO providers have used delivery platforms based on SAP solutions to differentiate their services from traditional BPO offerings.

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Industry:   Asset Type:  
 Title   Asset Type 
Advanced Micro Devices (AMD)
Read why Advanced Micro Devices, designer and producer of innovative microprocessors, flash memory devices, and low-power processor solutions for the computer, communications, and consumer electronics industries, outsourced its existing SAP ERP Human Capital Management (SAP ERP HCM) solution environment. 
     Advanced Micro Devices (AMD) (124 KB)
Customer Success Profile
ARGO-HYTOS
Discover how this German manufacturer of filter and hydraulic systems for the automotive industry achieved a cost-effective solution for electronic data interchange. A certified partner solution provided a single interface for full integration, while maintaining reliance on SAP software. 
     ARGO-HYTOS  (194 KB)
Customer Success Profile
Atlas Group
Learn how Atlas Group, Australasia's leading distributor of specialty metals, outsourced routine HR business processes to free HR managers to focus on strategy. Atlas Group chose PayOffice Employer Services for its expertise in end-to-end business processes based on SAP software. Automated payroll processes was a chief benefit. 
     Atlas Group (201 KB)
Customer Success Profile
Avaya
Study the highlights of an implementation of the SAP's human capital management solution by Avaya as it set out to reduce its HR transactions and costs, leverage existing systems, and manage a disparate global workforce. The company chose BPO services from an expert partnership of SAP and Convergys. 
     Avaya (141 KB)
Customer Success Profile
Celanese
Find out what happens when an industrial chemicals producer transforms its HR operations from an administrative function into a strategic business unit. The company used the SAP ERP Human Capital Management (SAP ERP HCM) solution and chose a business process outsourcing solution from a partnership of SAP and ARINSO. 
     Celanese (185 KB)
Customer Success Profile
Commission for Social Care Inspection
Catch this brief look at how HBS Business Services Group used the SAP ERP Human Capital Management (SAP ERP HCM) solution to bring measurable performance improvements to payroll services for this social care agency. HBS consolidated all HR processes into a single system, completing a major restructuring after three entities were combined. 
     Commision for Social Care Inspection  (254 KB)
Customer Success Profile
Convergys Corporation
Discover how a leading provider of customer care, human resources, and billing services uses SAP software to serve clients in more than 70 countries. The firm harnesses SAP applications to help its clients manage the increasing complexity and cost of their customer and employee care. 
     Convergys Corporation (116 KB)
Customer Success Profile
Crossgate
Appreciate how this German-based, global leader of EDI networks, with more than 2,500 customers and 34,000 business partners, collaborates with SAP, offers universal data transfer and cross-automation, and provides expertise covering the entire range of business applications and file formats.  
     Crossgate (148 KB)
Customer Success Profile
DuPont
Read how DuPont, a Delaware-based world leader in the chemicals industry, standardized and globally integrated its HR operations. Using the mySAP ERP Human Capital Management solution as basis and outsourcing key operations to Convergys Corporation, DuPont looks forward to a 20% productivity improvement. 
     DuPont (145 KB)
Customer Success Profile
Ferro
Discover how Ferro, a leading global producer of a diverse array of performance materials, recently worked with CDP to take advantage of the benefits and cost savings associated with business process outsourcing of the company’s human resources activities. The move led to improved employee satisfaction and productivity. 
     Ferro  (187 KB)
Customer Success Profile
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