Business Process Outsourcing

BPO solution portfolio

SAP supports leading global and regional BPO providers that deliver services related to human resources outsourcing, finance and accounting/procurement outsourcing, and B2B collaboration, among other business services.

Human Resources Outsourcing

Human resources outsourcing (HRO) providers deliver services based on the SAP ERP Human Capital Management (SAP ERP HCM) solution and the SAP NetWeaver platform:

Global Providers

• Accenture – Transforms HR service delivery with a comprehensive set of outsourcing services that can dramatically reduce costs and improve organizational capabilities 
• ACS – Provides a full range of HR outsourcing services and solutions to business and government clients worldwide 
• Automatic Data Processing (ADP) – Delivers a single-source multilingual, multi-currency HRO service solution to multinational corporations in over 30 countries 
• Convergys Employee Care – Offers globally integrated, technology-enabled HRO solutions, transforming HR departments from cost centers into strategic business partners 
  • Read the Convergys success profile (PDF).
• EDS/Excellerate HRO – Delivers a flexible portfolio of human resources outsourcing services to midsize and large employer organizations
• NorthgateArinso – Provides a multi-tenant platform for global payroll, human resources and talent management BPO and on-demand services for both national and multinational enterprises, through its "euHReka" offering, available in over 50 countries

Regional Providers – with Country Focus

• BASF IT Services, Germany
• Bayer Business Services, Germany
• CDP, Greater China
• HR One, Japan
• Magma, The Netherlands
• Mercer, Germany
• Mouchel, United Kingdom
• Payoffice, Australia and New Zealand
• ROC, United Kingdom
• Swicon360, Africa
• TATA Consultancy Services, India 
  • Read the TATA partner success profile (PDF).
• Zalaris, Nordics

Finance and Accounting/Procurement Outsourcing

Leading procurement outsourcing (PO) providers deliver services based on the SAP Supplier Relationship Management (SAP SRM) application and the SAP NetWeaver platform:

• Accenture – Provides a complete source-to-pay offering focused on driving real business outcomes
• HUBWOO – Leverages the SAP E-Sourcing and SAP Supplier Relationship Management (SAP SRM) applications to offer SAP solution-enabled BPO services for the full source-to-pay scope, including sourcing and procurement
• IBM – Leverages a standard procure-to-pay platform based on SAP SRM
• ibx – Provides global delivery of a complete set of end-to-end services and solutions for efficient purchasing, powered by SAP E-Sourcing and SAP SRM on demand and complemented by strong purchasing expertise 
• Infosys – Provides a complete end-to-end offering for procurement operations in North America
• Quadrem – Provides a global source-to-pay solution powered by SAP SRM and tightly integrated with one of the world's largest supplier networks
  • Read the Quadrem success profile (PDF).

B2B Collaboration

B2B outsourcing providers deliver services using SAP solutions:

• crossgate – Provides "as a service" enablement of B2B order-to-cash and procure-to-pay collaboration across business networks and value chains, resulting in lower costs, business agility, and better compliance
  • Read the crossgate partner success profile (PDF).

Other Business Services

Leading BPO providers offering specific business processes deliver their services based on SAP solutions:

• regiocom – Offers BPO services for utilities companies; known as the first provider in the utilities sector and a leading provider in the DACH region
  
• STRABAG Property and Facility Services – Provides real estate management outsourcing in EMEA