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SOFTWARE MAINTENANCE AND SUPPORT: BROCHURES & WHITE PAPERS

For details about the benefits and capabilities of SAP Active Global Support, check out the following information:

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Industry:   Asset Type:  
 Title   Asset Type 
"Customer Center of Expertise as Single Source of Truth"
Find out how companies are working with SAP to set up Customer Center of Expertise teams to serve as a hub for functional collaboration between business units and IT. A center of expertise can bring all stakeholders together and create a single source of truth for system tracking and dissemination of methodologies.  
     "Customer Center of Expertise as Single Source of Truth" (2 MB)
Solution in Detail
"Driving Effective Quality for Enterprise Applications"
Find out how IDC describes the benefits of test automation coupled with quality life-cycle practices and organizational strategies. This white paper discusses the importance of IT/business coordination to address quality needs for increasingly complex application portfolios. (IDC, 2008)  Log-in required.
     "Driving Effective Quality for Enterprise Applications" (276 KB)
White Papers
"Improving Business Processes: The Role of Quality Management"
Are you improving business processes to meet stricter requirements? If so, you may need to adjust your SAP software or introducing new software. Read how the quality manager for business process improvement uses methodologies, best practices, and tools from SAP to make sure business processes perform optimally. 
     "Improving Business Processes: The Role of Quality Management" (680 KB)
Solution in Detail
"Migration to the New General Ledger of SAP ERP"
Learn how, after finishing an upgrade from SAP R/3 software to SAP ERP, you can now securely migrate a large amount of business and financial data to the new general ledger of SAP ERP. The SAP General Ledger Migration service was conceived to ease the work of this important migration project. 
     "Migration to the New General Ledger of SAP ERP"  (217 KB)
Solution Briefs
"Paving the Way to a Successful Upgrade Project"
Understand how the SAP Upgrade Assessment for SAP ERP service delivers the expert advice and assistance you need to upgrade to a new SAP ERP release. We help you find the right services for upgrade projects, provide effective training, identify where you can increase business value, and help you develop a solid business case.  
     "Paving The Way To A Successful Upgrade Project" (87 KB)
Solution Briefs
"Preserving Business Continuity: The Role of Quality Management"
Are changing business processes requirong you to adjust your SAP software or introduce new software? Learn how the quality manager for business continuity can preserve the continuous operation of the business while reducing total cost of operations.  
     "Preserving Business Continuity: The Role of Quality Management" (2 MB)
Solution in Detail
"Run SAP Methodology: How to Implement End-to-End Solution Operations"
Examine how Run SAP methodology helps you optimize implementation and ongoing management of end-to-end solution operations. The focus is on application management, business process operations, and administration of the SAP NetWeaver technology platform. SAP Active Global Support defines a clear, shared methodology. 
     "Run SAP Methodology: How to Implement End-to-End Solution Operations"  (636 KB)
Thought Leadership
"Run SAP Methodology: Methods and Standards for Optimal Operation of SAP Applications"
Get all the information you need to set up operations for your SAP applications in a highly efficient manner and optimize operations, processes, and technical infrastructure across the entire life cycle, using the Run SAP methodology to reduce operating costs while gaining a high degree of process reliability. 
     "Run SAP Methodology: Methods and Standards for Optimal Operation of SAP Applications" (496 KB)
General Brochures
"Run SAP Methodology: Scope Assessment"
Learn how a scope assessment can help you optimize the implementation and management of end-to-end solution operation processes in your IT landscape and support organization. The service deliverable is an initial project plan proposal with work packages, timelines, training courses, and an estimation of work effort. 
     "Run SAP Methodology: Scope Assessment"  (250 KB)
General Brochures
"Running and Optimizing the Business of IT: The SAP Best Practices Approach"
Are you facing a wide range of challenges that directly impact your ability to meet stakeholder demands for increased competitiveness, improved operational efficiencies, and greater return on investment? This IDC white paper evaluates how IT departments can help in addressing these challenges as a strategic business partner – not just a technology provider. (IDC, 2008)  Log-in required.
     "Running and Optimizing the Business of IT: The SAP Best Practices Approach" (589 KB)
White Papers
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