Software maintenance and support
SAP MaxAttention
To thrive in these challenging economic times, organizations large and small increasingly need expert guidance to assist them in managing complex IT landscapes, leveraging an IT solution's life cycle, and aligning initiatives to the strategies – all so they can resolve their core organizational and operational challenges.
With our SAP MaxAttention offering of services, you gain our highest level of customer support: Through long-term commitments delivered by our SAP Active Global Support (SAP AGS) organization, a trusted business partner to SAP customers worldwide, we provide expert support that we tailor to match your business requirements:
- Optimize dynamic business processes and IT solutions
- Identify and resolve business-critical IT issues
- Implement continuous improvement practices using proven standards
- Run adaptable end-to-end solution operations that accommodate evolving organizational and operational objectives and strategies
Our experts also offer the kind of on-site and back-office support that can help you manage an IT solution's life cycle:
- Planning – Provides strategic guidance and detects potential risks and limitations – early in a new or upgraded solution's life cycle, using our best practices – as well as identifies methods for mitigating these issues and provides support (via our architecture and system landscape optimization (SLO) services) for reorganizations, mergers, and acquisitions
- Implementing – Enhances continuous operations, mitigates technical risks, and safeguards complex solutions while helping an organization transition to productive operations
- Operating – Reduces operating costs, increases end-user satisfaction, and improves quality and efficiency – all by applying our best practices and standards
- Optimizing – Identifies opportunities to upgrade and migrate existing systems in ways that increase returns on IT investments, reduce costs of ownership, and improve ongoing operations without disruption to service – all via our strategies for improving IT landscapes and accommodating evolving business requirements
In working with our SAP AGS experts, you not only access our proven methods for analyzing root causes and managing change and business processes, you gain our three decades of experience in helping organizations excel. With us, you can maximize the productivity you generate from running SAP solutions and realize numerous strategically advantageous business benefits:
- Improve solution performance and integrate business processes
- Stabilize operations and streamline system administration
- Maximize uptime and increase system availability
- Transfer critical knowledge and establish data consistency across the enterprise
- Reduce total cost of ownership (TCO) and enhance technical quality by implementing end-to-end solutions
- Reduce test effort
- Transfer knowledge across the entire enterprise
- Sustain executive-level communications using a jointly determined balanced scorecard to track engagement progress
- Provide support in establishing and improving a customer center of expertise as the central hub for spearheading collaborations between business and IT units as well as the organization and SAP