SAP Services
SUGEN - SAP Enterprise Support Advisory Council
SAP is collaborating with the SAP User Group Executive Network (SUGEN) to help SAP Enterprise Support customers reduce the costs of implementing their IT operations – and discover hidden opportunities for improving their business processes. Through this collaboration, we are providing three critical advantages:
Hear What Our Customers Are Saying
By helping our customers – via our SAP Enterprise Support services – gain important operational and competitive advantages, we are delivering the support and guidance they need:
“By taking this proactive approach to risk mitigation, we have been able to reduce the associated testing effort from 400 hours down to 8 hours.”
Dina Dayal, IT Director, SAP QA and Security, Newell Rubbermaid Inc.
“We saved 30% on our efforts [for] SAP continuous improvement planning for our projects and operations strategy in the year 2010-11.”
Lihui Zhu, SAP Basis Administrator, Handan Iron & Steel Group Co., Ltd.
"We had a hardware crash and all our SAP systems could not be used any longer. With the help of SAP Active Global Support, we were able to solve this critical issue within 5 hours."
Gunnar Malmström, Informatiker, Rostocker Straßenbahn AG (RSAG)
Learn How We Can Help You
While delivering our SAP Enterprise Support services, we responded to more than 99% of the high-priority customer messages we received – within one hour. The following links can provide you with more information about the many ways we can help you perform better.