Get a complete picture of your customers and your business performance

Merchandise and Assortments

Plan and execute assortments based on shopper preferences to better balance inventory and maximise performance.

• Get the right mix of products at each location
• Ensure a balanced assortment plan to drive gross and net margin targets
• Understand retail and merchandise trends at the speed of purchase

White Paper: Customer-Centric Category Management

Product, Store and Customer Lifecycle Management

Efficiently manage detailed customer information and every product location combination – no matter how vast – with our retail inventory software.

• Quickly and accurately maintain core master data
• Enable global data synchronisation for easy subscription to manufacturer products
• Support product development with shared master data, collaboration and performance monitoring

Berca Retail Group: Streamlining Retail Processes

Lifecycle Pricing

Enhance profitability and increase customer satisfaction with strategic pricing that can help you maximise profit while growing your customer base.

• Identify the best combination of everyday prices
• Leverage shopper demand patterns
• Analyse patterns and price sensitivities down to the store-SKU level

Solution Brief: Improving Profitability with Price Optimisation

Marketing and Promotions

Get merchandising and marketing to work as one with retail sales software that helps you efficiently target customers with relevant marketing campaigns.

• Track the actual profitability of promotional activities with full cost and profit reporting

Solution Brief: Executing Successful Retail Promotions Technopolis: Driving Efficient E-Commerce Processes

Loyalty Management

Increase customer loyalty. Our retail sales software can help you identify the best strategy for incentives and rewards.

• Create campaigns and tactics that appeal to the target audience
• Use loyalty strategically to reward the right shoppers
• Access a variety of reward metrics, such as purchases, money spent and number of visits

Brochure: Balance Financial Peformance with Customer Loyalty Success Story: The LEGO Group Nurtures Consumer Loyalty

Demand and Replenishment Planning

Respond quickly to changing needs. Our retail inventory software can help you develop replenishment plans that balance inventory, service and brand strategy.

• Generate suggested order quantities using advanced forecasting methods
• Enable multi-level replenishment across the supply chain
• Automate processes to increase speed and accuracy

Sourcing and Buying

Ensure products are available while reducing total cost of goods sold, with help from our retail inventory software solutions.

• Reduce lost sales with vendor management performance insights
• Ensure an integrated and accurate purchase order process
• Manage procurement and distribution of products, including ultra-fresh, to ensure timely delivery

Web Link: Supplier Relationship Management

Private Label Production

Plan every phase of the product creation process, from design and component sourcing through to production and quality management, with our retail sales software.

• Collect ideas, create portfolio proposals and perform costing
• Provide onboarding of partners and suppliers, human rights compliance and factory audit planning
• Define concepts and select templates for a defined bill of materials

Wolverine Worldwide: Growing Globally with Clarity Fossil: Standardising Global Operations

Logistics and Fulfilment Management

Ensure product availability and cost-efficient merchandise flows. Our retail inventory software can help you streamline distribution and transportation systems.

• Manage and track all in- and out-warehousing activities
• Monitor stocks and keep appropriate levels of inventory
• Consolidate orders across channels to meet fulfilment promises

Solution Brief: Managing Efficient Warehouses Web Link: Logistics and Fulfilment

Supply Chain Performance Management

Monitor and optimise performance across the entire supply network.

• Monitor key performance indicators
• Fine-tune your demand-driven supply chain
• Define the criteria for alerts, monitoring and notifications for better visibility
• Optimise supply chain risk management

Solution Brief: Improving Supply Chain Effectiveness

Store and Point of Sale

Deliver an in-store experience that meets your brand promise and motivates shoppers to buy.

• Manage customer and cash handling at the point of sale
• Boost customer satisfaction, sales and margin performance
• Streamline inventory control
• Let shoppers choose how they interact with your brand

Al Batha: Improving the Customer Purchasing Experience

E-Commerce

Build customer loyalty and demand generation by turning the Internet into a powerful sales, marketing and service channel.

• Help customers find the best products and services online
• Provide targeted customer pricing with fast order creation
• Deliver personalised product information with catalogue management

Cusstomer success story: Technopolis Web Link: E-Commerce Software

Customer Service Contact Centre

Effectively manage your call centre's activities, while connecting with your entire business ecosystem.

• Align call lists and scripts to support campaign activities
• Connect your stores, franchises and customers over an array of devices
• Coordinate call lists, scripts and promotions across all channels

HSE24: Enhancing the Home Shopping Experience Web Link: Software for Your Customer Interaction Centre

Multi-Channel Orders and Returns Management

Provide your customers with multiple channels through which to purchase and return your products.

• Empower your customers with more options
• Enable order promising and inventory reservations for pickup
• Turn returns management and reverse logistics into a competitive edge

Customer Service Management

Give your customers a higher, more consistent level of service with help from our retail sales software.

• Resolve complaints and confirm entitlements in one step
• Streamline help desk operations
• Allocate staff to support call volume

Web Link: Software for Services

Solutions for Small and Midsize Enterprises (SMEs)

Thrive and survive in the competitive retail market. Our retail sales software for SMEs provides integrated solutions that can help you achieve a fast ROI.

• Capture spontaneous customer demand with improved forecasting
• Boost stock productivity with supply chain and demand planning
• Shorten inventory cycles with corresponding reductions in inventory

Web Link: SAP's SME Solution Portfolio